1 reviews | Active since May 2010
Telkom unable to deliver on advertised line speed.
<p>According to Telkom's Coverage map, my neighbours and I are able to receive speeds upto 40Mb.<br />Telkom have ONLY been able to deliver a quarter of that (10mb) due to SnR problems.</p> <p>Technicians have been out 4 times and fixed nothing each time.</p> <p><br />I will shortly lodge a complaint with the ASA and in accordance to the CPA.<br /><br /></p>
The fault has now persisted for 4 months.
ADSL Line **********
139ANK110417
11-Apr: Requested Line change from 8Mb to 20Mb
11-Apr: Line speed updated from 8Mb to 20Mb
12-Apr: Called logged due to line sync issues, SnR dropping below 0db
115ANK220517
14-Apr: Requested Line change from 20mb to 8mb so solve sync issue
14-Apr: Telkom indicated that fault was resolved.
14-Apr: Support called logged as no improvement to SnR problem made.
10-May: Telkom Indicate that fault is resolved.
10-May: Requested Line change from 8mb to 20mb
22-May: Line Upgrade rejected due to bad SnR
22-May: Support called re-logged as no improvement to SnR problem made.
370CNZ300517
30-May: Support call logged due to no response to above 115ANK220517.
3-Jun: Telkom Indicate that fault is resolved.
3-Jun: Requested Line change from 8mb to 20mb
5-Jun: Order confirmed placed ref: ********** 03A
6-Jun: Telkom Service Manger confirmed still a fault on the line, Escalated to Tech for dispatch
12-Jun: Line speed updated from 8Mb to 20Mb. SnR dropping below 0db
13-Jun: Technician Dispatched
14-Jun: Telkom indicates a ‘line problem’ which needs to be resolved.
15-Jun: Technician reports that underground cabling is to blame and says he’d need to contact other team to resolve.
28-July: New fault reported as line goes down completely
01-Aug: Line connectivity is restored
05-Aug: SnR Fault was cleared although SnR still dropping below 0db
07-Aug: Queried with Afrihost why fault was closed.
The fault has now persisted for 4 months.
ADSL Line **********
139ANK110417
11-Apr: Requested Line change from 8Mb to 20Mb
11-Apr: Line speed updated from 8Mb to 20Mb
12-Apr: Called logged due to line sync issues, SnR dropping below 0db
115ANK220517
14-Apr: Requested Line change from 20mb to 8mb so solve sync issue
14-Apr: Telkom indicated that fault was resolved.
14-Apr: Support called logged as no improvement to SnR problem made.
10-May: Telkom Indicate that fault is resolved.
10-May: Requested Line change from 8mb to 20mb
22-May: Line Upgrade rejected due to bad SnR
22-May: Support called re-logged as no improvement to SnR problem made.
370CNZ300517
30-May: Support call logged due to no response to above 115ANK220517.
3-Jun: Telkom Indicate that fault is resolved.
3-Jun: Requested Line change from 8mb to 20mb
5-Jun: Order confirmed placed ref: ********** 03A
6-Jun: Telkom Service Manger confirmed still a fault on the line, Escalated to Tech for dispatch
12-Jun: Line speed updated from 8Mb to 20Mb. SnR dropping below 0db
13-Jun: Technician Dispatched
14-Jun: Telkom indicates a ‘line problem’ which needs to be resolved.
15-Jun: Technician reports that underground cabling is to blame and says he’d need to contact other team to resolve.
28-July: New fault reported as line goes down completely
01-Aug: Line connectivity is restored
05-Aug: SnR Fault was cleared although SnR still dropping below 0db
07-Aug: Queried with Afrihost why fault was closed.