Telkom unable to deliver

I tried ordering the Smart Home Supreme Package online as a discount of 20% was offered. I never received a call back having entered a request twice. I then ordered the product telephonically. Hardware was not delivered within the 7 day period as promised. As advertised, if not installed within 7 days the first month is free. I have been billed. I have contacted the call centre on 2 occasions but my account has not been adjusted. <br> I have not received the DSTV explorer, setup voucher and the Office 365 only arrived a week later. <br> When ordering the product I was told my areas was a VDSL rollout area with maximum speeds of up to 40mbps. I am running at 10mbps. The Telkom coverage map says my line only supports speeds of up to 10 Mbps whereas two houses down from me are running at a maximum of 40mbps. It seems I am paying for a service I cannot utilize. I have escalated my concerns online twice as well as telephonically and have not heard anything from Telkom. Each time I contact the call centre I can expect to wait up to an hour for my calls to be answered. I am disappointed with the lack of service as well as false advertising. Please can someone contact me to resolve my concerns?