Telkom Unable to Correct Faults for Several Weeks and Technicians Keep Closing the Faults

We have been experiencing issues with our telephone lines and internet for several weeks now.

We have logged numerous faults and had over 15 technicians here but they have all simply made small changes and then closed the ticket/fault without testing and verifying that the fault(s) have been resolved. This has happened NUMEROUS times.

The technicians are not willing to give their numbers or their manager's contact details and no one takes responsiblity for the fault.

As a result, we are sitting several weeks later without without the proper use of our ADSL and phone lines.

We explain the entire story to each new technician that comes out and they promise not to do the same thing, yet each time they do exactly the same thing.

I have a long list of names of technicians that were here but have failed to properly sort out the issues.

A few minutes ago, the one technician that I had a number for refused to give me the name of his manager, let alone his managers contact details. When I asked him to confirm that he didn't know his managers name, he hung up on me. I called again and told him that I was asking him one last time for his managers contact details and he hung up on me a second time.

He also undertook to get th etechnician who was dealing with our phone lines to contact me by 09:00 this morning. He did not do so and I asked him to give me his phone number, but he refused to do so say that he had asked *** if he could give his number and he said no.

We are sitting several weeks later without reliable ADSL or phone lines.

I told ****** that if they did not get back to me by 09:0 0this morning with a reasonable way forward that I would have no choice but to go to HelloPeter and other platforms, but despite this, neither the ADSL or the phoneline technicians bothered to contact us, they refused to provide their contact numbers or the name and contact number of their managers.

We are paying Telkom for a service that they are not providing and either cannot or do not care enough to remedy.

The worst part of this is that we have no point of contact to deal with and logging yet ANOTHER fault with Telkom is absolutely pointless.

Telkom, please have a relevant manager who is willing and able to sort this out contact me urgently.