Telkom unable to cancel my service.

I have been struggling to cancel my landline at my home since March 2020 and to date have been unsuccessful.

I February 2020, I had a fibre line installed at my home and no longer required the Telkom ADSL line. I have been trying to cancel the line ever since.

Calls to 1021 has been in vein. I spend long period of time on the call and nothing happens. I am still receiving an account for the line.

On the 13th May 2020, I received an email from a certain Mr Nonjabulo Mkhize, requesting some documents that we never submitted to my initial request for cancellation. These documents were never requested from me before.

I duly submitted the requested documents and have not heard a word from Telkom ever since, but I am continuously being billed for a service I no longer use and gave notice to cancel.

I am fed-up with Telkom's extremely poor service and my concern is that I will promptly be blacklisted for these outstanding accounts, which is non of my fault.

I just wish this account get's cancelled and the invoices charges for these months are reversed.