Telkom unable to cancel my contract

So I sent all the paperwork to [Email Removed] on 2 October 2015 and no action, then sent mail to [Email Removed] and [Email Removed] on the 28 October. Then on the 23 November 2015 I get this:<br> <br> Good Morning Nevin<br> <br> Kindly be advised that your cancellation requested have been received and our Retentions team will contact to make confirmation to proceed with cancelling the contract.<br> <br> We would like to apologise for the delay<br> <br> Kind regards<br> Lindani Shusha<br> <br> Then after some phone calls resent the docs to [Email Removed] on the 13 Jan 2016.<br> <br> Then emailed [Email Removed] again on the 15 Jan 2016 no reply!<br> <br> Then again on the 25 Jan 2016. no reply!<br> <br> On the 5 Feb 2016 sent it to Mongezi Mavimbela (M)\ , no reply!<br> <br> On the 12 Feb 2016 got email from Salinda Ngema (S) who escalated it, still no action, what more must I do?<br> <br> Totally disgusted, now going to cancel all other mobile business with Telkom, if it is at all possible to do so...<br> <br> What a hopeless organization with so many *********** people!<br> <br> <br> <br> "