Telkom Unable to Cancel a Line Since March 2017

When selling you a new product Telkom is amazing, but low and behold you wish to terminate the arrangement.

On the 15th of March 2017 we sent all the documents requested to their cancellations department to cancel our ADSL line. They proceeded to downgrade the line not cancel it.

We have contacted the call centre on numerous occasions, went to their Cresta Walk in Centre 4 times (where the manager refuses to speak to clients) Have countless confirmations that emails have been read, but no action. Their constant promise of escallating the matter has only resulted in us getting our September bill.

We are being shoved from pillar to post and no one can actually tell us who we can speak to to resolve the matter - its just an abyss of nothingness.