Telkom Unable to Cancel a Landline - 5 months later, still trying to get it right.

We have been unable to cancel a telephone line with Telkom since February 2018 (it's now been 5 months that we haven't been using the line as we have relocated, and we are still being billed monthly have to pay despite numerous cancellations emails and request and telephone calls that it would be escalated.)

Initial cancellation form & supporting documents was completed and submitted as instructed and receipt was acknowledged on Tue 2018/02/13 02:29 PM.

21 business days passed and nothing. Follow ups are pointless with the call centre. Unable to give reference numbers for calls etc.

On Thu 2018/05/24 01:44 PM I once again attempted to cancel our service through the online portal. Supp**** the necessary documents too. Receive a cancellation service request with no: **********

Followed up initially at the beginning of June and was told, they could see it on the system but nothing was actioned and "submitted" my request to be "escalated". Unable to provide any kind of proof of reference number for the call.

On Wed 2018/06/27 03:08 PM, i called again to follow up since hearing nothing back and spoke to a call centre agent (email: ********** and was told that nothing was on the system at all for my reference number and that it will have to be escalated again.

It's now July, and the line is yet to be cancelled and we are being billed for line that we requested to cancel in February. Absolutely pathetic.

I request an immediate cancellation of our telephone line and a refund backdated to March. Please can a Telkom representative sort this out.