Telkom unable to cancel a debit order in 6 months

<p>I have been trying to cancel a monthly debit order (month-to-month contract) for a SmartBroadbandWirless 20GB account since 31 January 2017. I went personally to the Telkom shop in Cresta to cancel the service and have proof of this from Telkom. No cancellation happened. I went back twice afterwards and everytime the enquirey was "escalated". No effect. I then contacted their 081180 Customer Care Line on no less than 4 occasions - no effect. Every time the enquiry is "escaleted".Today I was informed that the matter is still "pending". I have emailed all the relevant informatioin to a number of individuals at Telkom - no effect. I have just received another account for a service that I have not used since Janaury! Why is it so difficult for Telkom to cancel a debit order? I will NEVER EVER use Telkom for any service in future.</p>