Telkom unable to amend an order to include ADSL

We placed an order on the 7th Feb for an existing Telkom line to be reactivated at our new house. Guy who helped us said it would take 2-3 weeks. That following week we received an SMS saying our installation was scheduled for 28th March. Shock indeed, after tons of hassle this was brought forward to 11th March. Then we thought well why not just get the ADSL installation included when they come to reactivate the line to speed things up a bit. You'd think it would be straight forward to just amend the order to include DSL? Nope. Apparently they are unable to do this, we would have to cancel our initial order and then re-apply and then fall back into the back of the queue for installation? We were told this by our \helpful"consultant who didn't even go into the order on the system. He also told us for ADSL they have to install an additional copper line. Which is *******.<br> <br> I find this quite pathetic that it can't just be added and also the inconvenience of having to go back in-store to apply for ADSL. We are desperately in need of DSL as we do a lot of work from home and for studies.<br> <br> Please advise if we have another option?<br> <br> Regards"""