Telkom - unable to activate package

We have taken out a business plan in May order nr ***. We are trying to explain to Telkom sales and accounts what this package include as that was a business unlimited .... as we must phone each division seprately to report back who said what and how it work as they refuse to speak to each other to rectify our problem they just say it is not their fault. The orginal dispute nr are ***4 and ***A I have several other numbers. We have to phone every week and we still not have any feedback or any orther sort of joy... please help us to sort this problem out.