TELKOM UNABLE TO ACTIVATE FIBRE! ****PY SERVICE!!

I placed an order for fibre in April. The modem was delivered and installed. Vumatel installed and i paid the R1000+ fee as well at R900+ fee for the router. Telkom cancelled my order twice and I tried to place the order again (I NEVER CANCELED IT IN THE FIRST PLACE).

I HAVE SPOKEN TO ATLEASR 20AGENTS NONE OF WHOM CAN HELP ME ACTIVATE MY FIBRE!!! It has been incredibly frustrating because I can't even move over to afrihost!! When I tried to change over, vumatel informed me that the fibre line is still active with telkom and they need to cancel it before I change service providers! So I call telkom and they say there's nothing active yet I have emailed proof that they have the line active on their side!! They're literally holding the line hostage and not providing me with the service!! I just wanted to install fibre my business which is growing and I needed the line for us to cope with the expansion!

Disgusting service! Please select afrihost as a service provider!! I regret my decision to use telkom.