1 reviews | Active since Apr 2017

19 Apr 2017, 16:52

Telkom unable or not qualified to maintain current systems !

<p>For over a Month now our ADSL line performance is from none , to intermittent , to very low speeds . We have logged numerous calls on this line ( ********** ) . Each time the story changes and after a couple of days of wasted time the fault just gets cleared and we must start from scratch ! Now with everybody that fiddled all over our main line ( ********** ) is also dead . Again excuse after excause . We are currently paying for 2 services and we are getting nothing , not even a promise on a date that something might happen . Now the situation has all of a sudden changed to ****** lines . I do not fall for this story as I am sure telkom just cannot do their job properly and now they are looking for excuses . I see this as a act of thievery as we are paying for something that we are not receiving ! WHAT are telkom going to do about my problem !!!!! Could somebody seniour please contact me on my cell - ********** </p>

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Replies (1)
Telkom
Telkom's reply20 Apr 2017, 12:25
Official

Good day Hennie,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team