Telkom un-whiling to act on *****

On the 18th of September 2018, i reported a ***** case with Telkom. The email adress i sent the requested documents by telkom is ********** I was issued a case number as follows: ********** 8. Mean while since that day i have recived 2 threatning SMS first on the 9th October and the second on the 21 October and not to add Telkom still tries to debit my account. I also was told it would take 21 days to resolve as off today its been 24 days. Lerato whom i spoke with at 10:17 tells me these nothing done on the case, she however will escalate the case to her manager who should call me either on 22/10/2018 or 23/10/2018.