TELKOM *****ULENT MISREPESENTATION

On 24 Jan 2024 i received a promotional email from Telkom wherein i was urged to renew my contract. The promotional package as per the email included Huawei Matebook D15,LTE router on 80GB anytime and night surfer data.

On 30 January i attend Telkom Menlyn to take up this offer. I was informed by the agent who assisted me on that day that she had trouble locating the promotional code on her system and that she would nonetheless load the package on a 40gb anytime data and night surfer data and that Telkom would automatically pick up that i signed for the Promo as stated in paragraph 1 above and would load my 80gb anytime data and night surfer data on my devices. It was on these premises and understanding that i took out the contract with Telkom.

Despite this undertaking by Eskom agent at Telkom Menlyn my device was loaded with 40GB anytime data and night surfer data.

On Sunday, 11 February 2023 i attended Telkom to assist me on this issue but to no avail. I was told that managers were not available to assist and that they would call me the following day being Monday, 12 February 2023.

On Monday 12 February 2023 hours, minutes and seconds went by without having received a call from Telkom Menlyn. I took it upon myself to drive down to Telkom Menlyn to get assistance and The Manager, Ms Onicca told me that she would call me to solve the issue. As i write this email email i have not received any call from Telkom Menlyn despite the Managers undertaking to do so. I have even made several attempts to contact Telkom Menlyn on its landline but it went unanswered.

I have now grown increasingly frustrated at Telkoms lack of service and failure to expeditiously resolve my issue.