TELKOM U NEED TO IMPROVE YOUR SERVICE

We had no service from 2nd January 2019 (ADSL). We reported the problem via SMS (several in fact). We got references and replies that problem is being attended to but still no landline or internet. We visited the Rosebank Telkom Store and they contact the service division. Last week we suddenly had a connection. We received our billing but we have not received a credit for the days that we had no service. I looked online for an e-mail address to lodge my complaint but had no success. Telkom has a shop in ****arney Mall but they cannot assist with anything. Every time we go there we are told that we must go to Rosebank. Telkom has always been on our worst list of service providers and then we saw a huge improvement but that is as long as you don't have a problem it would seem. I have tried the Telkom online sites and it is confusing. One web-page for all your services will assist your customers. I request that Telkom honour the fact that we did not have any service. Thank you.