Telkom Tygervalley store service disgusting

I got a new p30lite from Tyger alley on 15 Dec and since 1 week of having it, the phone started giving issues. Took it back on day 8 and of course it was out of the period where they replace the phone. Said they needed to send it away and they do not offer loan phones. I eventually was able to arrange that I have a phone to use and it was sent away on 28jan. On 18feb I eventually went to the store as they didn't let me know anything and the phone was there. As per the job card the phone was repaired on 2feb already but of course no one cared that I was without a phone for 2 weeks while it lay there. When I got the phone back within a week the same problems were back. I can't use certain apps, the ringer is off, I can't hear anyone on calls, couldn't access the internet and each time when the phone is reset to factory settings it works for about a week but then does the same thing. Telkom insists they want to send the phone in for repairs again. How long am I meant to go through this? Your technical people don't know what the fault is and if the phone is sent in again, I will get it back and a week later I will be experiencing the same thing again. The inconvenience and impact it has on my day to day life is unimportant to you Telkom. I am disgusted in your staff's don't care and passing the buck attitude and your after sales service is appealing. Maby one needs to go to the ombudsman first before you pay attention