Telkom Tygervalley order issue

Telkom Tygervalley's main store, Jason assisted with placing an order for the 4mb line for 599 a month on 28 March order number ********** 03A. Two weeks later I get an email with two order numbers, turns out Jason placed the same order again on the 12 April with a new order number ********** 65A because the first order in March was supposedly cancelled. I go into the store speak to the same person JASON who assured me the first order is cancelled. Today 19 April a tech shows up with both routers telling me there are two orders for the EXACT SAME THING that he is to install. I explain the ordeal to him, but really Telkom, why are you sales agents trying to ***** me over? I specifically go into to check on the order, make sure the duplicate is cancelled and now I know I will 1000% be billed twice for YOUR STORES ERROR. Than today aswell I get an email stating the bellow at 13:46PM, Really Telkom you are seriously trying to mess with me yet another order I did not place!!!!!

Dear Customer Kelly

Telkom SA appreciates your online order request. Kindly note that your request will commence with a pre-credit approval and you will be contacted by our online team within 48 hours to confirm your order. Please note that your order will only be issued once you have been contacted by our online sales team. We look forward to being of assistance.

Regards, The Telkom Team