Telkom Tygervalley Branch – Most pathetic service ever

<p>To whom it may concern</p> <p>I am disgusted with the poor/ non existing service from Telkom.</p> <p>I recently immigrated and rented out my home to tenants.</p> <p>On 12 June at exactly 10am we went to the Tygervalley Telkom Branch to complete the necessary documentation for transfer of the Telkom account from my name to the tenants name. The ‘customer service agent’ gave us a copy of the form that we both had to complete which we completed and submitted. Upon the receipt of the form the 'customer service consultant’ advised me that I will no longer be needed and that only the tenant need stay behind for the information verification and copies of ID etc.</p> <p>To date the ACCOUNT HAS NOTE BEEN TRANSFERRED AND I HAVE BEEN BILLED MONTHLY. When calling your service department multiple times and months on end I was advised that I needed to cancel my debit order which I then done through my bank a only to be charged the very next month an extra R260 for what I still don’t know.</p> <p>What disgusts me more is that I had just come out of a knee operation and know how bad the online service is that why we chose to go into a store thinking that things would be better - obviously not!</p> <p>I would like to know when I will be reimbursed for the costs from 1 July to date for all services I was billed for and did not use as I am out of pocket as a result of your ‘customer service consultant’ not following due process / or being *********** in what is expected of them. You are most welcome to verify my statement through pulling your CCTV footage for 12 June at 10am sharp you will see me with my crutches.</p> <p>I hope that this does not fall on deaf ears as per all previous emails and questions submitted via your online portal for the last 2 months.</p>