TELKOM - ****TY SERVICE

Please can you educate your staff so they can all talk the same 'language". The call Centre tells me one thing, the store gives me another. My daughter lost her phone, the account is on my husband's name. I need to block the phone, however my husband work abroad in the middle of the sea so cannot physically go to the store or call in to block the phone. How do I go about this. I was told to take my marriage certificate, ID documents of us both and go the the store, which I did, only to get there and for them to log a call for the call centre to call me back.