TELKOM TRYING TO RISE ABOVE BUT DECIMALLY FAILS PROJECTING DEPLORABLE CUSTOMER SERVICE

<p>I intended to suscribe for the uncapped LTE broadband free Wi Fi package inclusive of the modem, antenna and installation for a promotional offer of R599-00 p/m which was rolled out on 10 June 2016. A Telkom agent Dineo Mohale arrived at my office and offered me the same deal also stating that I no longer require a Telkom line as calls will be made via data and I also dont require DSTV as all channels will be viewed via the modem. I immediately subscribed and the modem was delivered witin 2 weeks. I requested installastion via case no ********** 2 but to this date no technician pitched for installation. I managed to install the internet and wifi with the help of friends. Last month 3 days before month end I received a notice that I was out of data. When enquiring I was told that I was left with 26GB night time and 19 GB any time. I was adformed that I was suscribed to 50B data package and not uncapped. I enquired with the agent and was promised to speak to her managr on Saturday whereafter she will call me. This never happened and I called her yesterday only to be told that her manager was not at the office and she will call me Thursday. Yesterday evening I received a bill from Telkom reflecting a recurring monthly amount of R1116.77 for Smart broadband wireless 50GB. I went to Telkom direct and reported this matter again via case no ********** 7. I have made several calls to Telkom Customer Care and are send from pillar to post. A customer service of this cannot be accepted. </p>