Telkom trying to blacklist me for a service that was provided.

In December 2023, I decided to switch ISPs and contacted Openserve for a deal. I spoke with a consultant who offered a package that matched my current service with Cell C. However, since then, I've encountered numerous issues. Despite multiple attempts, I was unable to reach the consultant, and no one else could assist me. Two weeks went by, and I still hadn't received my router. After three weeks of waiting, I emailed Moegammad Isaacs, requesting an immediate cancellation of everything, as no installation had been done, and I never received the router. The consultant had also assured me that my Cell C contract would be cancelled, which never happened. Months later, I was notified that my account had been handed over to lawyers for non-payment. I communicated with Zama Ntuli of Petterson & Pandaram, providing all the relevant communication, after which there was silence. Today, I received another notification that my account has been handed over again. This is incredibly frustrating, considering that no Fibre line was ever installed at my home. It seems I am being charged for a service that was never provided.