1 reviews | Active since Oct 2016
Telkom & Trudon ****!!
<p>We received our Sept 2016 Business Statement from Telkom via email yesterday, this was after various requests for them to send it to us. I got a shock when I saw that we have new contract (Web 2050 Mobile Ad Network ********** 793955 - 01 of 01 payments). We have no idea what this is for because we have not subscribed or signed for it! When I contacted Telkom with whom we have the account, the consultant told me that we must have signed for this, he will however get Trudon to contact us regarding this matter. I googled this and saw how people were being ********** by Trudon, and only if you contact them and ask them to reverse the charges, only then will it be done. I feel very sorry for those who won't pick it up on their accounts, you will not be refunded. What a **** and Telkom is responsible for this. Our account is with Telkom, not with Trudon, so who gave Trudon access to our account!!</p>
Good day
Thank you for making contact with us. Please e-mail us at *** with your ID number for our billing consultants to check the account and advise.
Please quote your reference in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good day
Thank you for making contact with us. Please e-mail us at *** with your ID number for our billing consultants to check the account and advise.
Please quote your reference in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Telkom (Moenieb), I sent the email on 08/10/16, no response received yet..
Telkom (Moenieb), I sent the email on 08/10/16, no response received yet..
I sent the information requested 10 days ago. Please sort out this mess with Trudon...you allowed them to bill our account so you are responsible for this. Our account is with Telkom, not with Trudon!!
I sent the information requested 10 days ago. Please sort out this mess with Trudon...you allowed them to bill our account so you are responsible for this. Our account is with Telkom, not with Trudon!!
Still no reply from Telkom, they are just sitting back now after the chaos with our accounts. Received a promise from Trudon "to undertake corrective measures to credit the amount to our account". This means nothing!
Still no reply from Telkom, they are just sitting back now after the chaos with our accounts. Received a promise from Trudon "to undertake corrective measures to credit the amount to our account". This means nothing!