Telkom Tripple Trouble

<p>I app**** for a contract online with telkom for a cellular phone, completed all the forms and was phoned by a consultant about 2 days after application was successful. The person explained all the T & C and so on and then told me that the phone is not currently in stock in the colour that I wanted and that I would have to wait for a week or so, which was fine but I have to date not heard anything from telkom, now in the third month and to top all that up the debit order has gone off my bank account as well. After seeing this I phoned telkom help desk and was told that the matter will be passed to the accounts department and that my money will be returned within 72 working hours, this was over a week ago.</p>