KG
Kurt G

1 reviews | Active since Jul 2014

26 Feb 2016, 14:07

Telkom triple/quadrupple billing and dont care!!!!

Your ***<br> <br> I logged my first complaint end Oct at Clearwater and then a month later at Westgate Telkom mobile and all of them did not see why these idiots have added a R350 data charge on top of my R139 premium. An idiot by the name of Moenieb responded in January to my first HelloPeter complaint but have not heard from him or Telkom since October. WYour *** What a bunch of *****s to deal with, I want to go to Ombudsman, as I hate the service I am receiving from Telkom and dont want the phone and contract because from R139 which I agreed withy Call Centre and got bills in the region of R460 every month since inception and last month R900 which I have reversed. Your customer service sucks and social media team a huge joke, because I worked in that space for my employer and understand the importance of customer service, Moenib its sad of what you think about your job. Catch a wake up PLEASE!!!

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Replies (1)
Telkom
Telkom's reply26 Feb 2016, 14:47
Official
Hello Geneapril,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM190815

Regards
Luleka
Telkom Social Media Team