Telkom treats their business customers like absolute *******

I have been struggling with our business account and Telkom since February 2018 and NOTHING has been done about it, every time I call in I get told to email all proof and when I email no one responds, this has happed over 25 times over the last 6 months and NOTHING has been sorted. After we moved into the new premises in February 2018 that we went through to the Telkom store in Hemingways East London that the agent there advised us that we cannot keep the same number as it is in a different exchange, she then cancelled (043) ********** in front of us (as you can see in invoice #: 804B ********** h on the 9th of April 2018 the line was not being charged for. Then the next month it is back again for some reason. Why would we spend over R12,000 changing sign writing and letterheads with the number change if we were allowed to keep it?

The account number in question is ********** 87644. You will see in my previous email to ********** and ********** and ********** below that I have sent these letters before but nothing has been done about it. Please see below what we need rectified and for a new invoice to be sent to us so that we can make payment….

INV #: 707B ********** m – 09/07/2017 1. We had BizTalk 250 with free minutes & the account shows R700.00 deposit. 2. This account is correct and should be how other accounts are shown.

INV #: 709B ********** n – 10/09/2017 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown.

INV #: 803B ********** i – 11/03/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges.

INV #: 804B ********** h – 09/04/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown.

INV #: 805B ********** g – 09/05/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown.

INV #: 806B ********** g – 09/06/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Charged a service fee of R638.55; what is this for? 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges. Explain what the service fee is for and if it cannot be verified and explained, please credit.

INV #: 807B ********** g – 09/07/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Interest being charged even though Telkom is delaying payment, not us. 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges & credit the interest.

INV #: 808B ********** g – 09/08/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Interest being charged even though Telkom is delaying payment, not us. 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges & credit the interest.

I would like to cancel our Telkom business account so please will a competent person contact me to cancel this immediately!!!!