Telkom treats customers poorly!!!

Called 10210 to find out when Fibre will be activated in our area in Lenasia South and this lady tells me she don't know. What kind of ethics are the agents thought? You ask to speak to a manager then the excuse is I'm working from home and you cant talk to my manager. Can you not ask your manager to call me? Then then the phone gets put down. We have been a customer for over 30 years and this is the service we receive. Will rather move to another network provider if that's the case.