Telkom treats Customers as fools!

Irate and dissatisfied is far from adequate to express my level of irritation at the poor and pathetic service provided by Telkom! I had Fibre installed at my home 2 weeks ago. It worked for 1 week and has been completely non functional for the last 7 days.

I have logged 3 faults. All of which have had no positive outcome. I was told technicians would be sent out, however this never materialized. Today I contacted technical and they advised me that technicians are not needed as my TIN is closed on the system. I subsequently made in excess of 15 telephone calls to Technical and Sales and write this because the Issue still has not been resolved.

I am disgusted and appalled at how poorly this matter has been dealt with. It is not worth paying for a service when there is no such service! Some representatives couldn’t assist me at all because their systems were down or something or the other was wrong.

Technical says it has to be activated by Sales on the customer portal. Sales says it is active and they don’t have access to the customer portal.

It is most frustrating to have this essential service be down and have to incur costs to purchase data bundles from other competent networks. This is no fault of my own. How the TIN Closed is a question it would seem only the Heavens have an answer to. But to expect your customer to suffer severe prejudice because of this error, is absolutely ludicrous and disappointing.

Please, I am at this stage begging for assistance.

I am tired of my faults being escalated. To where and whom exactly? It would appear that this escalator never stops.

I want answers and I want this problem resolved!