Telkom trash!

I wish I could rate this company as a minus. I was called by a sales agent with a very sweet tongue who sold me 2 sim cards on 2 separate contracts. About 6 months ago I lost the sim cards and was having trouble with payments due to wrong debit order dates. I called in to report the lost sim cards and I inquired about canceling my contract. The consultant told me I should settle my arrears and call back the following month to cancel without any issues or even penalties due to the fact that I only took sim cards and no devices. When I did that I called in to cancel and I was told cancelations are done online and that's what I should do. I attempted to cancel for the next few months and failed completely online. I called in and tried to explain that I was failing. I am not a I. T guru my job is nursing. Yes I am young and society expects me to do certain things but I'm human and I do fail sometimes. In my failure period of 6 months telkom continued to debit my account monthly for sim cards that I have lost. I phoned 20 times in the past 2 months just to get help and I have been sent on a wild goose chase.one consultant told me that if I go to the telkom store I could end this contract and when I get to that store I was given instructions on a paper while I told the lady that I was falling to do it. Could she not assist me. I was then given a cancelation form. Told to fill it out and email it to telkom and my contract will be ended once and for all. I decided to do that. Since I was low on cash because it was my petrol money to drive from my house to the telkom store I reversed the debit. I had to pay more money at the internet café to send the email which kept on bouncing back and not sending. I then called in and spoke to a consultant that was just not helpful, was extremely rude and I lost my temper due to frustration. When I ask to speak to a manager the line was dropped. I lastly called back and I spoke to a young man named Justin Bhana who was the only employee that Telekom has that could end this contract for me. I think Telkom owes me time, owes me money and owes me my sanity back. This is not the way you treat a customer. Never should a company so big treat people like this. We humans man, not animals. I'm someone's friend, daughter, finance'. How would you feel if you were treated like this in your own country? You guys might be the cheapest when it comes to data prices but you suck big time when it comes to customers service. I will never recommend anyone to ever make a mistake and take out a contract with you guys. Sis! What a disgrace of a company.