AM
Angus M
1 reviews | Active since Apr 2018
24 Apr 2018, 14:23
Telkom TransUnion Hell
Last year I switched banks and in the process of moving my debit orders across I missed a Telkom data sim account, which I keep as a backup. In a strange turn of events Telkom somehow had no contact details for me https://imgur.com/a/DTQeZIB and this account went into arrears and I never knew and Telkom never contacted me.
I recently was rejected for credit due to this. As soon as I worked out what happened I paid the full outstanding amount and updated my banking details.
The full payment I made took place on the 6 Feb 2018. Telkom has also successfully debited my account since then every month.
However, to this date, after numerous requests logged, calling the help desk. Telkom has still NOT updated my credit profile with TransUnion, nor have they emailed me a paid up letter as requested.
This is very frustrating and is negatively effecting my credit score now.
Help!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
07 May 2018, 14:24Hi angusmiller
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply07 May 2018, 14:24
Official
Hi angusmiller
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
AM
Angus M's updateReviewer Update
08 May 2018, 11:00I called 10210 and they say they cannot find any details for this reference number? How do I follow up?
AM
Angus M's update08 May 2018, 11:00
Reviewer Update
I called 10210 and they say they cannot find any details for this reference number? How do I follow up?