Telkom transfer line website down

I first requested my telkom line to be moved to a new premises around the 20 July as I was moving the 01 August 2015. I received no phone call. I app**** online again on the following dates: 23/07, 27/07, 29/07, 30/07,03/08,04/08,05/08 to no avail. I contacted the telkom call centre on 6/08 and selected the move a line option. When the lady answered she said I cannot do this over the phone, but I said I have tried various times on line each time stating a reference number. She could not find any record of this, and assisted me. She also said she has cancelled the call service effectively from 06/08. Today, a technician was sent to the previous address to fix the line, because Telkom had not cancelled the line it seems. If the service has been cancelled, then the fault report would not have gone through and neither would the technician be able to call me from the landline/?????<br> Telkom needs to ensure there online services work and that queries are attended to. I still do not know if the line has been app**** to be moved.