TELKOM TRADE ROUTE MALL STAFF

I PURCHASED MY CELLPHONES ON CONTRACT FROM TELKOM CLEAR WATER IN 2018. I HAVE A 24 MONTH CONTRACT. MY INSURANCE WAS ALSO TAKEN OUT WITH TELKOM AT THE SAME TIME. MY HUSBAND'S DEVICE WAS DAMAGED IN SEPTEMBER 2019 AND I CALLED FINRITE INSURANCE WHO GAVE ME THE OPTION OF HAVING THE PHONED PICKED UP OR DROPPING IT OFF AT THE NEAREST TELKOM STORE. I DECIDED TO HAVE IT DROPPED IT OFF AS I LIVE CLOSE TO TRADE ROUTE MALL IN LENASIA AND THEN CONSULTANT FROM FINRITE ADVISED ME TO TAKE IN THE DEVICE, THE BOX AND MY ID. I SENT THE ITEMS WITH MY MOTHER IN LAW OF WHICH THE SERVICE CONSULTANT AT TRADEROUTE TOLD HER I NEED A PROOF OF PURCHASE AND I NEED TO DROP IT OFF MY SELF. I CALLED THE CALL CENTRE AGAIN AND THEY ASSURED ME THAT SINCE IT WAS ON CONTRACT I DIDNT NEED A PROOF OF PURCHASE AS THEY COULD PICK IT UP ON THE SYSTEM. I THEN CAME HOME FROM WORK AND TOOK THE DEIVE, THE BOX AND MY ID TO THE STORE. THE SERVICE CONSULTANT DIDNT EVEN WAIT FOR ME TO FINISH MY CONVERSATION AND HE TOLD ME HE TOLD MY MOTHER WHAT I NEED TO BRING SO I SAID YES I CALLED THE INSURANCE CALL CENTRE AND HE SAID YES WELL HE IS TELLING ME WHAT I NEED TO BRING AND HE PROCEEDED TO WALK AWAY FROM ME AND MY HUSBAND AND LOCK UP THE SHOP LEAVING US STANDING THERE. THIS TO ME IS RUDE AND DISRESPECTFUL TO THE CUSTOMER AND DUE TO HIS LAZY NATURE HE REFUSED TO CHECK ON THE SYSTEM AND SHOWED ATTITUDE. WE THEN LEFT THE SHOP AND WHEN WE WALKED OUT HIM AND HIS COLLEAGUE WERE LAUGHING AND BELITTLING MYSELF AND MY HUSBAND. I HAVE HAD CONVERSATIONS OF PEOPLE WHO HAD THE SAME EXPERIENCE AT TRADE ROUTE MALL. I DIDNT GET HIS NAME BUT IT WAS THE GUYS WHO WERE ON SHIFT ON THE 19/09/2019....THIS IS RUDE AND UNACCEPTABLE AND I WILL NOT BE CONTINUING TO BE A TELKOM CUSTOMER IF YOU EMPLOY PEOPLE OF THIS NATURE,.