Telkom Trade Route is useless

Hi

I called telkom and asked to change my line from home to business they told me to go in to do it. So I go to your store in trade route the lady doesn't know what is happening and she gives me a list of stuff to bring, one of the requirements is a letterhead, why should I bring a letterhead? I tell her the account is existing, she says it doesn't matter if you must bring this again. She has a bad attitude and is more worried about her cell. I asked her to check if I can port my number and again I must bring my proof of residence to just geg assistance. I walked into to vodacom and they checked on the system did the port and now when I get an sms I will go to them with my proof of residence. You lost me as a mobile client to vodacom just because your stuff doesn't appreciate their jobs nor are they trained to assist people. This service is unacceptable, she didn't even logon to see if she could assist. Before you loose me as a client for Fibre and a business sort please sort your staff out. Also can you, assist me.