Telkom Trade route ( arrogant staff and Bad service)

I visited Telkom trade route mall on two different occasions to enquire about an e sim, the first time the guy told me they were offline on sim swap services, I was puzzled how is it a sisal when all I needed was to add my number as an e sim. I went back on a Friday afternoon again me and a few customers waited at the door without anyone attending to us, the staff where standing in a group chitchatting, when the one consultant who was workiNg finished with a customer I stepped forward she demanded a ticket of which neither anyone of us who decided to go in didn’t have as no one paid any attention to us.

I told her I needed to do an e sim on my number she told me that’s a simswap, I told her it’s not one of the guys came forward and told me it’s a simswap and I need R99 to perform this service. I tried explaining and he was arrogant and told me to go back to where they told me it’s not and call them from there. I decided to leave then I call the billing department I was told it’s not a simswap and it will only be R20 . The staff at Trade route mall need to be trained on customer service, showing empathy and definitely they need to listen to customers for understanding rather than listening just to answer and dismiss us, they are very rude and they don’t care what we think. Can the store manager rectify this with their staff , the service in that store is pathetic