Telkom - Totally Useless

Account No: *** EFT Ref No: *** Tel: ***- Telkom FlexOn 2Top up R307.00 Rejection: 207.25

Account: *** EFT Ref No *** Account for Fibre:A*** R514.24

My husband and I went into Telkom in August in Toti. Waited hours for someone to help us. Eventually we got a guy, I've lost his name as I didn't think I would need it again, to cancel the Fibre ***, as we had sold our house and were moving at the end of September 2024.

He completed some forms and said it was done. But I would have to pay in September as it was billed in arrears.. I agreed to this and asked him for a copy of the forms we had signed. He said it wasn't necessary as it was on the computer. I wasn't happy but left it at that. I asked him for them to collect their fibre machine as there is no fibre in Gauteng where we were going. He told me to hand it in anytime at any branch. Which I haven't done as I'm still being charged for something that is not being used. They can check up on that.

I also told him to cancel my Telkom Cell Account: : ***- Telkom FlexOn 2Top up as it was at the end of the Contract. He told me it would only be at the end of the Contract at the end of December, but would I care to take another contract. I told him no. But to cancel it as I would be using my fiancé's phone. That can also be checked. I haven't used MY phone since the middle of September.

I have been charged Thousands of Rands in Debit Order Rejections and Reconnection fees.

I tried going onto their site. I managed to get in once or twice but when I tried to get a spreadsheet of all their charges, it just threw me out with this sign. So I could not even cancel my cell phone or get accounts on both of these accounts. They are in one Main ***

But under that account there are 2 separate account numbers, namely:

Account No: *** EFT Ref No: *** Tel: ***- Telkom FlexOn 2Top up R307.00 Rejection: 207.25

Account: *** EFT Ref No *** Account for Fibre:A*** R514.24

Another thing is, I signed up for a fibre account at R299.00 a month. For the last year or more they just put this up to R514.24. That is *******. If you sign a contract it is Legal and supposed to be binding.

I want both of these accounts closed with IMMEDIATE EFFECT, all the ******* FUNDS THEY TOOK OFF MY BANKING ACCOUNT TO BE REIMBURSED.

I cannot be contacted at their *** number as I haven't used it since September. I can only be contacted via my email address: ***.

I have been dealing with this for months with no success and would greatly appreciate your help in rectifying this wrong. I don't have a lot of money left and they are *****ing my money *******ly.

Your reply and help will be greatly appreciated.