TELKOM TOTALLY TERRIBLE !!

Item: Telkom
Rating: 1
Author: Mamello M

I ordered a wi-fi router in May 2018. The connection was terrible and after several visits to the Telkom store I had to cancel the contract . I did this within the 7 day cooling-off period . in fact I cancelled within 3 days . Til today no-one from Telkom has come to pick up the device. They have charged me R499 in May and June - even though the contract was for R199 per month I have called Telkom over 10 times spoken to call centre agents and team leaders. I have sent countless emails and still no luck with Telkom please can someone please call me to resolve this issue. the next thing i am going to do is black Telkom debiting my account with is a pity as i have 3 other contract s with Telkom that will be affected - but I refuse to carry this burden any longer

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Mamello M's updateReviewer Update

25 Feb 2019, 17:46

It has now been 9 months since I cancelled my contract . it has finally been cancelled from Telkom - but they have failed to give me back my refund for the moths I paid for a cancelled contract . I have called in on several occasions following up on this . The response from Telkom is weak and not satisfactory. I have waited almost a year for my refund . I cancelled my contract on time through no fault of my own ( no reception of the router ) . But the run around I have gone through . REF ********** 7 REF ********** 3

Mamello M's update25 Feb 2019, 17:46

Reviewer Update