!TELKOM TOTALLY SUCKS - WORST SERVICE EVER

I had the worst experience with Telkom in December 2017, as I had to practically wait a full month before my LTE services were activated, and that in fact was an upgrade from Telkom's ADSL that would be off for months at a time. That part of the chapter is behind me. At the same time when I signed up for this service, I had to send in a form to cancel my Landline, which I did on the 11th of December. Telkom decided to cancel it as at the end of Feb. 2018, and I need to pay in the R468 outstanding on my account. The accounts person told me, after I told her i sent in several cancellations ----I'm sorry that is the process. Today, 23 April, I walk into the Telkom office in Kenilworth Centre, Cape town, the actual Telkom office and not one of these outsourced offices they have all over the show. My number was called, I went up to the Client service person and told him politely I am here to upgrade my current LTE service. Please can you have a look on the system what package I'm on, and what is the next UP packages and costs to this. Told me I need to look in the book that was lying on the counter on the other side. I said can you just not look on the system and tell me. No, look in the book. I asked where in the book do i find this, I don't know, page from the back to the front, until you get there. All this with an obnoxious, dismissive tone. I could for the life of me not fathom that this was a client services person, and demanded to speak to the Manager. Told me he will speak to you, when he is available - you can go wait over there.

Told my story to the Manager and he apologized, and asked me to write him an email as he will find out the procedure involved ie. penalty fees, having to pay for a new modem whilst you have a modem etc. etc . Btw , forgot to mention when I asked the Client Services person to give me an idea on the numbers, he tells me, the system gives it, in order for me to give it, I have to place an order. So if he places the order and the numbers are exuberant (as you truly can't trust numbers given by Telkom, I promise you, your bill never reflects what they consultants tell you), and I'm not happy with it then what? I then can't cancel? He tells me phone Accounts! We know nothing of accounts! The Shop was filled with unhappy people complaining out loud! These consultants just do not care!! It's like they running through numbers, not sure if they getting an incentive for the amount of people they tend to ------don't get me wrong, there is a huge difference between tend to and actually helping and assisting people. I have worked most of my life, over 20 years in a Client services role, I have never, never come across this type of service. They don't know their products, they do not know how to use the systems etc. etc.

My weakness in all of this was to sign up with Telkom out of desperation as I needed the internet services so that my work do not suffer (and it suffered only because their initial ADSL services were off month's at a time).

If there is one Service Provide I totally loathe, and i have never used this strong emotion on any service provider before, even if i received bad service. Telkom Totally TOP any bad service out there!