TELKOM TOTALLY *********** AND UNHELPFUL COSTING MY BUSINESS MONEY

I recently converted my ADSL line to a fibre line in my office and all started out pretty seamlessly apart from the usual bad communication from Telkom. They rocked up at my office to do the conversion without informing me it was going to happed. Then a few days ago I suddenly couldn't make outgoing phone calls from my office phone which I logged a call over and then had to deal with guys from Telkom service centre telling me that I had somehow made changes to my phone system on my side and that he will give me a number of another group in Telkom I should call for help! At this stage I am almost ballistic! Why can't you deal with a single point of contact to fix a problem and why is it always the customer that needs to run around to get things fixed. I was so irate that I asked the agent to give me his name so that I could escalate the matter and he point blank refused to give me his name. I then got a call today from another person at Telkom wanting to fix my internet service which was working. I again explained that it was my phone service that had been *****ed up. She then told me that she couldn't help me with that and someone else would have to contact me to fix it. So days are going by and nobody in Telkom has the desire or the competency to fix the problem and while these useless agents continue to get paid every month my business is losing money because I can't use a basis service like a phone line which I pay for. Do not rely on Telkom for ANY SERVICE WHATSOEVER if you want to be in business!