TELKOM - TOTAL INCOMPETENCE

For a cellular company your accounting is very bad, your staff is not trained and does not have any interest in customer satisfaction. How can a client be misguided? A request for banking details change was submitted more than one to you, with no action. When asked in store to check the account the staff give information that does not correlate to the information shared on email. From one month the the other the statement can't change, You can't give me 4 times the amount of I were in your store asking for the outstanding balance and confirming that the banking details was changed. I have requested more than once for you to cancel an out of contract account and that is also not being actioned. Withe the way you conduct accounting your client will never be able to cancel their contract!!!!!