YM
Yolanda Màseko

1 reviews | Active since Sept 2017

16 Sept 2017, 08:16

Telkom top up

They sold me a contract fior r199,00 , next thing 1st month i am charged 549 before the end of the 2nd month i am charged again 466.00 i called them spoke to thembi who did not know how it got to that amount asked for the manager she put the phone down,send an email no response ,,,,i called again the lerato assited and told me that the vontract is up to 500 though no one told me i asked them to listen to my call but no one came back to me as i reiterated on the call that it is only going to be 199.00 only and nothing more ,,,i asked them to cancel it they telling me they going to charge me for lying to me for false advertising, ,, they must cancel it and speak to their sales consultants , the phone is only used for emergencies how did it get to those amounts it is always off,, i hardly use it ,,,how just in the middle of the month i get charged again, ,,

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Replies (1)
Telkom
Telkom's reply24 Sept 2017, 08:12
Official

Good day

Thank you for making contact with us. Please also send us a private reply with your affected telephone number for our team to assist.

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We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,