TELKOM took my money without product!!

I recently went to the Telkom Musgrave store in Durban to purchase a phone on prepaid using my credit card. The amount was approved and removed from my budget facility. However, according to Telkom the transaction was declined. I called the bank and they provided me with an authorisation code to provide to Telkom to confirm and prove that the funds were transferred and needed authorisation. However, the Telkom staff refused to take the code from me and did not provide any assistance at all. I had just have R5000 removed from my credit card without anything being received. Telkom has essentially ****** my money and are not willing to help or do anything to solve the matter, which is now becoming extremely infuriating.

Their staff are inefficient and unhelpful in all regards.