Telkom took my Money

I bought Telkom airtime via EFT but they did not provide the airtime. Unable to wait, I bought more via my banking app which proved more successful. I've done the EFT transfer many times so I was well aware what I was doing.<br> <br> After speaking to Telkom representatives over a period of weeks and providing them with relevant details, they acknowledged my claim and said they would reimburse me. I didn't hear any more from them, and a week later, after pursuing the matter repeatedly I was later informed by e-mail that I had already received the airtime via the original EFT, which I have not.<br> <br> While they stated in the e-mail that I was free to contact them if I have any queries, any attempts to dispute their claim have fallen on deaf ears.