1 reviews | Active since Mar 2015
Telkom took more than a week to activate my line
I app**** on the 4th of February for a post paid land line to be installed. I was told that they would only be able to come and install on the 23rd. So on the 23rd I stayed at home and no one came. I then proceeded to phone them again and they never gave me a date. I then got a call from one of the technicians on the 25th February asking me if I was home. So I especially went home to wait for them. So they came and installed my line then. After that I called MWEB to say that my landline had been installed and that I would like to apply for ADSL. I get a call from Mweb on Monday the 2nd of March stating that my order is cancelled due to Telkom coming back to them saying that my line is not active. So they sent off another request and I received a phone call on the 5th March to say that they have yet again had to cancel my order due to the same problem. So I phoned Telkom and after bring on hold for an hour I was told that my line was only activated on the 5th March!! This is more than a week after they installed my line. I am shocked and appalled at the level of service given to me by Telkom.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM94927.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM94927.
We apologise for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
