Telkom too delayed with their service!!!
<p>Management of Telkom</p> <p> </p> <p>As a fairley new customer of Telkom Mobile Chatsworth branch disappointingly have to report the inconvenience, pathetically slow response and poor service occurring as of December 2016.</p> <p>I recently purchased a LG Stylus 2 on contract and picked it up on the 30th December 2016. I obviously never got the chance to explore my device or the features as my battery life kept failing to last for more than 2hours.</p> <p>To my surprise it is a brand new phone and it shouldn't be encountering any technical problems but from the day of pick up, the battery has been dying constantly even if I was just unlocking my device. I got to a point where by I changed all settings on the phone including the screen brightness to the lowest as possible. Unfortunately Nothing has changed.</p> <p>I then went to the store to hand in the device and do a full check up with the device, the sales consultant assisted in terms of taking back the device, telling me they will have answer's in a weeks time, gave me an OBF confirmation form stating that the device is being couriered to Gauteng.</p> <p>Disappointingly it's been gone over a week and I haven't received any feedback or response that enticed me to go to the store to check what is the outcome. The sales consultant then explained that the device has been couriered to the warehouse which is in Gauteng, also that they had only opened on the 12th January 2017. I was also told that I needed to wait till the 25th of January 2017 just to get an answer on the outcome of my device as the store is awaiting responses from the warehouse as well.</p> <p>I received an email with the bill that has been charged from December inclusive of a December and January fee and I am not prepared to pay any of those fees' not even a portion considering the device has been taken away from me and I received it on the last day of December 2016.<br />These guys in the warehouse are ridiculously insane and have the audacity of emailing me a bill when I have nothing to pay for and eventually when I do get an answer from Telkom, I expect a brand new phone.</p> <p>As a first time customer of Telkom, I would not recommend anyone to take a contract with this service provider after the terribly poor service I got.</p> <p>I need this matter addressed ASAP as T took out a contract because I needed a device urgently and becuase of this, I am very dissapointed and extremely unsatisfied, and will gladly take this to social media if this doesnt get resolved ASAP.</p>