Telkom - Too big for their boots!

Telkom App doesn't work. I have 3 accounts with Telkom. My mobile account, my wife's mobile account and my fibre line.

I went to the app to pay my outstanding account. There was no fibre account resulting in overpaying my mobile account and not paying my fibre, giving me a credit on my mobile and debit on my fibre. Telkom fibre also wrote my email address incorrectly so I only received mobile bills. Thinking this was a joint bill i paid. My line was suspended. I called back and said irately that I'm in credit. They restored my line, Two days later the line is suspended again. Go through the same procedure to have my line restored again, believing I am in credit. The line is restored again. Same thing happens a third time. This time they explain that my fibre line is in arrears. I tell them that I went to the Telkom office in Fourways and asked for the credit to be transferred. They say its done. On the call I am told it was never done. I need my line restored so I ask what is required and they say pay R 1353.18. Now comes the real problem. I cannot find the fibre bill on my app or on the Telkom website. After a day and a half and numerous calls with billing, I eventually find the amount and correct account number. This is Saturday midday and I pay via credit card. I am told that the line will be restored as soon as it reflects on their side. What they don't tell me is that their side closes on weekends and public holidays. This means my line can only be restored on Tuesday. This means missing the Springbok Ireland game and the Liverpool game. I had to make a plan to watch them elsewhere which I don't enjoy. On Saturday around 5:30 PM I call 10210 and am told by an agent that the amount is reflecting and that she has sent an email to the reconnections dept and that my line should be restored in about an hour. Nothing happens. I call back. Another agent tells me the money isn't reflecting. A third agent says she will give me 24 hours access and gets me to change router settings. She drops the call. I phone the next agent to carry on the procedure and she tells me it can't be done. I called 3 times today to be told that the money is still not reflecting. I am so sick of Telkom. They think they are bigger than their customers. They ask you to rate the call you just had with their consultant. The consultants are great and always get a top rating. They should be asking you to rate Telkom. The rating would be shocking. It's time this big monster is brought to its knees. I am moving to WebAfrica. Their packages are better and cheaper, In this case Telkom has done me a favour. More people should move over from them to another ISP. Hopefully that would put paid to their arrogance and inefficiency.