Telkom too abuses customers

Since Telkom changed the format of its invoices/statements, my itemised billing/detailed usage report is broken: it either is never included with the invoice/statement, or as for 16 May, has most items missing, at least on the version that arrives at my email address. I reported this problem in March already, reference number ********** 3. Last time I followed up, some time in April, I was told it was still in process. Today I followed up yet again, only to be told by the billing department it's not their problem, I was misinformed, I need to speak to sales. Sales of course rebuffs me as well, saying it's not their problem, I have to speak to billing. So round in circles we go. To add to the insult, I get told by whoever I'm speaking to that they can't transfer me to where I need to go - after I've already waited for ages to speak to someone, because every single time I call, there are "high call volumes". So I got tired of holding on yet again to speak to someone in billing, and am instead shouting at Telkom from HelloPeter's rooftop. It's ridiculous. I demand that a competent Telkom manager phones me and gets this unnecessary problem resolved, for once and for all. Telkom, I'm not going away, I am the CUSTOMER paying you good money, and for whom you have caused unnecessary problems. You WILL sort this out.