Telkom - Tomorrow starts today - if tomorrow only comes...

I am starting to question my decision to sign a contract with your network. On 5 Apr 2019, I placed an order for a cellphone contract via the online services. I received regular updates until my account was deducted and then the updates stopped. At this point, should I want any feedback, I am left to do it myself, as there are no updates after you deducted my account. -I phoned last week Friday and was informed that stock was delayed, yes okay I can relate. - I phoned on Monday and was informed, stock was received on Saturday and my tracking number was issued, that my order should be received and delivered by the end of this week. - I phoned on Wednesday, getting concerned as my tracking number is not working on the courier site and we are halfway through the week. I was told again that stock was received on Saturday and the order should be with the courier. Tracking number confirmed again. -As it is the end of the week now on Thursday(tomorrow being a public holiday), I phoned again, and again had to follow up on Telkom's behalf. I am again told stock has been delayed, but this time, I have been told that stock has not arrived?! That once it has come, then only will it be handed to the courier.

I am a bit concerned, because the excuses are not lining up - all of which would have been okay on the provision that Telkom as a service provider at least used the time an took the effort to inform me of the proceedings in the first place. Remember, each time I call, I get placed on hold, of which one of these calls was over 20 min long before someone attended to my call. Because of your lack of interest in me as a customer after the initial payment and the sheer difference in the excuses of the staff, I am now finding myself behind a keyboard.