TELKOM. TOMORROW STARTS NEXT YEAR

Absolutely pathetic customer service experience from Telkom. Commonly claiming to make life easier or simpler but just making it a huge drag. I placed an order with a sales rep which claimed I would receive an SMS confirming my order. There was no SMS after 24 hours so I called in to confirm whether my order had been placed. After waiting +-15 minutes on hold to speak to a consultant just to check whether my order has been processed or not I am told that she is unable to check on my order due to a high call volume. So that means if you guys are receiving a high call volume you guys simply choose not to help a customer? How on Earth would that help anyone? WHO DO I CONTACT TO QUERY MY ORDER IF YOU GUYS ARE ALWAYS BUSY? IF YOU GUYS ARE ALWAYS BUSY HOW WOULD I CHECK IF I EVEN HAVE AN ORDER?

To think that a customer with 4 existing contracts would be able to add on another service PEACEFULLY is becoming a nightmare and I am seriously thinking of cancelling everything!