Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

30 Sept 2016, 08:38

Telkom Tokia Poor service

<p>I took my 3 chargers into telkom Tokia were I took out the contracts to repair a year ago as they were under guarantee.Ive been running into the store and speaking to area managers and consultants to try and get the charges back.Ive left my contact details with two area managers and they dont call you back.</p> <p>I have never had such poor service from any branch in my life.It seems that the only way I will resolve this is to take legal action against the franchise owner</p>

0
Replies (5)
Telkom
Telkom's reply30 Sept 2016, 10:36
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to the Store Manager.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

's update01 Oct 2016, 16:33
Reviewer Update

Thank you for the quick response as per our telecom I advised you that they have failed to contact me.On numerous occasions and your response was that they would now do it as It has been escalated.

Well....No call,mail,letter or even homing ***eon.

Regards

Gavin Louis

's update04 Oct 2016, 12:36
Reviewer Update

Yip its Tuesday and still no call from Telkom......

's update13 Oct 2016, 10:48
Reviewer Update

Still no reply

's update25 Oct 2016, 19:17
Reviewer Update

Got a call from the new store mgr at Tokia branch seems he is as helpful as tje guys at Kenilworth Centre that assisted me on Tuesday.Said he would resolve charger concerns.Lets see what happens.