Telkom to me is like a constipated elephant desperately needing an enema...

Dear Telkom,

I have a major problem with your service or shall I rather say Lack thereof. I signed up for the 24 months ADSL uncapped 4mbps line @ R599. Since installation on 17 January 2018 to date 19 July 2018 I have logged over 30 faults, no internet, slow to zero speed, line down. The average daily speed of LESS THAN 1MBPS leaves much to be desired, why am I paying R599 for such poor service??? I'm absolutely at a loss for words and am at my witts end with this issue.

I have disputed billing regarding disruption of services and got meagre amounts credited after services were restored at low speeds again.

Why do I constantly have to monitor speed and continually report these issues??? When a consultant tries to tell me perhaps my browser history is slowing my computer!!! Really??? What in the world does browser history have to do with a speed test reflecting 0.79mbps on a supposedly up to 4mbps line and devices not being able to connect due to slow to no speed???

It was not written in your sales pitch that your services will be this good that clients will be spending most of their time trying to sort billing issues out, fight for rebates on services being disrupted when you have data that shows the faults logged and know exactly how long it took to restore the said service.

Then the running back and forth between your partners like Showmax to cancel or query services of which your lack of accountability is being questioned, therefore zero integrity when taking the clients money.

I'm also having problems with the devices you issued me, that were delivered by courier and cannot be returned to Shelley Beach Telkom Store as it only handles sales. How do I get these faulty devices which are under warranty sorted out??? Am I to drive all the way to Amanzimtoti from Hibberdene and then be told some other story again, I think not.

What good is a 24-month contract if the devices you issue are now according to customer services possibly faulty are unstable and cannot be used??

R14 400 for a 24-month contract and this is the attitude that is reflected.

I also app**** on 6 May 2018 for a Samsung Galaxy J7 Duo 32GB (Black) Contract @ R249 pm, and whilst having the billing issues that were not resolved and the account constantly in your terms in arrears and having had disconnections, as a result, this was declined. I am still waiting for the call back from the consultant. How is this possible???

This ************** is nonsense and me being penalized because of Telkom errors and no feedback after that is unacceptable, as a paying consumer I have the right to be heard and not to be victimized as a result of my complaints when all I am doing is communicating and trying to resolve the issues. Shut up and Pay does not work for me!! Absolutely shocking service.

Telkom if your Agenda is solely focused on New Sales and NO After Sales Services, Please be so Kind as to include this in your Sales pitches and promotions, as I'm sure future clients and myself should at least have the benefit of knowing we are sticking our heads in a beehive willingly.

Telkom you certainly have many challenges to overcome and whilst you are please consider that many clients like myself have no other service providers to turn to and you, therefore, have the monopoly but certainly not the right to deceive clients with empty promises. Keeping this in mind I feel used abused and disillusioned by Telkom as I'm between a rock and a hard place without the freedom to chose another provider for telephone and internet.

Please, can someone that takes their job seriously kindly contact me to either downgrade or cancel my service as I'm definitely being shortchanged and don't want to be blacklisted by a poor service provider. I am absolutely at my wits end regarding this issue.