Telkom to incompetant to just activate my fibre line after installation.

I opted to go with a Vumatel Fibre line through a Telkom package (against much warnings from friends). Initially all went well from the CPE box installation to the delivery of the modem. This all happened 19th of September. I am still sitting with no internet access and it seems that no one at Telkom can help me to activate that. Called both the sales and technical departments more than 10 times, and every time I get a different reason why they cant help me, and the times they told me it will work within the next few hours also nothing happened. I have sent multiple emails and visited one of their stores.

I can't understand why this must be so difficult? Should I now take my CPE box and modem as passela and go with another service provider because clearly Telkom doesn't want my money.